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e-Government services at citizens' doorsteps - Bangaloreone embraces mobile mode for delivering 24/7 public services

An e-Government initiative of government of Karnatka, embraces mobile/wireless mode for delivering 24/7 public services to citizens.

BANGALORE: Forget walking up to the BangaloreOne Centre to pay your utility bills. Very shortly, you can have mobile BangaloreOne centres hitting the roads where you can pay your bills. The van will carry the limited counters which will have all the essential links to the main server of BangaloreOne.

The mobile vans are connected to the main server through V-Sat connectivity or GPRS wireless connection. It will move to residential areas near an open space to enable people to use it. “The mobile van will be the additional service station of BangaloreOne centres operating at 20 places in the city,’’ secretary of e-governance, Rajeev Chawla said.

The department, however, is more serious on operating the mobile collection centre in rural areas to ease the travelling distance for the rural dwellers to the tele centres.

In addition, the directorate of Electronic Delivery of Citizen Services will double the numbers of BangaloreOne centres in the city by next month.

The 20 new centres will be set up at BDA shopping complexes across the city. One centre will be set up at Wipro campus in electronic city. These will have four counters where all the necessary billings will be accepted like any other BangaloreOne centres. “Since the e-pragathi kiosks set up by BDA were not functioning in full swing, we are helping the developing agency with our wide network,’’ Chawla said.

With the addition of 20 centres, the directorate expects a turnout of 10 lakhs per month, which presently has 6 lakh people visiting the centres which operates round-the-clock.

The new centres will come up at Indiranagar, HSR layout, Wipro campus, M S Building and National Games Village in Koramangala, BDA main office and other BDA shopping complexes.

After BangaloreOne, it’s the turn of Hubli-DharwadOne. Soon there will be five centres set up in the twin cities. The e-governance directorate has paid Rs 1 crore to Hubli-Dharwad Municipal Corporation to set up new kiosks.

Upcoming services at BangaloreOne centres will include KSRTC ticket reservation, multiplex movie tickets, Income Tax, Commercial Tax and tickets for Tirupati.

The BangaloreOne and ING Vysya Life insurance jointly launched insurance policy renewal payments through BangaloreOne’s integrated citizen service centres. The service will be available at all BangaloreOne centres round-the-clock on all days including holidays.
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