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About m-Government Competence Center

Mobile Government competence center is a joint initiative of multiple stakeholders to help various agencies utilize the potential offered by mobile/wireless technologies for development.


Government agencies both in the developing and developed countries in the past five years have been actively involved in creating their national e-Government plans and implementing them. India’s National e-Governance plan (NeGP) has received appreciation world over for planning, monitoring and service levels strategies.  While the basket of services categorized under various Mission Mode Projects is a very well conceived strategy, the emphasis now has to be focused on tapping various delivery mechanisms that can enhance the accessibility of these services in diverse geographic locations and to different sections of the society. Just as government has successfully begun to tap into the potential of the ICTs to dramatically improve the delivery of services to citizens at all levels of government, its next challenge will be to tap into the potential of mobile and wireless technologies.


With India fast becoming the fastest growing mobile subscribers market in the world, this provides an unprecedented opportunity to the telecom players and government agencies to gain the leading position globally as well as regionally in mobile government initiatives. While this will establish India as a leader in the region, it will provide a tremendous opportunity to the service providers to create applications and service models that can be replicated commercially in various parts of the globe.


By using wireless transmission methods it is possible, in certain circumstances, to enhance the reach of traditional physical networks such as Common Service Centers (CSCs) by effective use of mobile/telecommunications infrastructure. By taking advantage of the portability of these devices and the ability to connect previously unconnected areas, public information, government and other services can be made available to citizens and officials at anytime and in a wider variety of locations. Additionally, innovative marketing and feedback gathering services can not only strengthen democracy but also increase the subscriber base of the e-Government services thus making the entire exercise financially sustainable. If the 6 million subscribers added per month by the mobile operators can also be converted into subscribers of e-Government services, the take-up of the services will grow manifolds.


In order to investigate the use of  mobile/wireless technologies for delivering public services and designing proof of concept applications for government and telecom players, a “Mobile Governance Competence Center”  is being launched jointly supported by The Society for Promotion of e-Governance and OneWorld South Asia. OneWorld South Asia will provide incubation services for the center while The Society for Promotion of e-Governance will manage the logistics and industry interaction as a support to the center.


Mobile Governance Competence Center – Key Activities


The mobile government competence center will act as a knowledge hub for the government agencies, industry and the practitioners. The key activities that will be carried out at the center are as below:


  • Carrying out research studies in the area of mobile governance and m-democracy.
  •   Building a repository of case studies, policy papers, research reports and other studies on mobile governance.
  • Preparing a database of practitioners and government representatives for facilitating greater interaction and exchange of ideas among the stakeholders.
  •  Maintaining database of the existing m-Gov Solutions and industry players already deployed successfully.
  • Development of proof of concept applications for testing innovative mobile based services in a pilot environment. The development will be done on behalf of government and industry players on a non profit basis.
  • Carrying our advocacy campaigns, workshops, award programs and awareness campaigns for early adoption of mobile governance.
  • Facilitating interaction among mobile governance stakeholders such as government representatives, donor agencies, civil society organizations, industry and practitioners through regular consultation meetings.
  • Consultation services to Civil Society Organizations for development of project proposals on utilization of mobile/ wireless technologies for inclusive development.
  • Writing reports on global events on mobile / wireless technologies for the latest developments in the field
  • Creation of a consortium of key players from Government, Telecom and IT industry to support research on innovative mobile governance applications.
  • Publication of a monthly newsletter on provisioning of 24/7 electronic public services (EPS)


 Key Components of Mobile Governance Competence Center


  • Knowledge portal and observatory on mobile government (
  • Research and Analysis facility
  • Repository of mobile government and m-democracy cases, policy papers and solutions
  •  Helpdesk service for the government agencies planning to implement mobile government solutions.


 Partner with Us

We would like to invite Industry players, multilateral development agencies and CSOs to partner with us in this initiative. To know more about the partnership opportunities, please email to or call 91-9312722591
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