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m-Governance …Leveraging Mobile Technology to extend the reach of e-Governance

Rameesh Kailasam

m-Governance is not a replacement for e-Governance, rather it complements e- Governance. e-Governance is the use of information technology like WAN, Internet and mobile computing by Governance agencies, to transform private businesses and public agencies, as well as to empower the citizens. m-Governance, on the other hand, is the use of mobile or wireless to improve Governance service and information “anytime, anywhere”. Mobile applications also rely on good back office ICT infrastructure and work processes. This paper shares the potential of using mobile phones as input devices in certain areas where last mile connectivity becomes issues for simple data inputs of critical importance for decision making in government departments.


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